Cancel before dispatch
You can cancel an order before it is dispatched by emailing publicationrsv@gmail.com with your order number and cancellation request. We will check its dispatch status and confirm cancellation. If you have already paid, an approved cancellation will be refunded. Once dispatched, an order cannot be cancelled for a change of mind.
Damaged, defective or wrong books
Email us within 7 days of delivery if a book is damaged, defective or different from what you ordered. Include your order number, a description of the problem and a clear photo showing the issue. Please keep the book and packaging while we review your request.
After reviewing an eligible request, we will arrange a replacement or refund. We will explain any return or collection arrangements by email before you send the item. Do not post a return without contacting us first.
Change of mind
We do not accept returns for a change of mind once an order has been dispatched. Please check the title, subject, class, language and quantity before ordering. This does not affect requests for damaged, defective or wrong items, or rights available under applicable law.
If your parcel does not arrive
If your parcel is not delivered within 15 days of dispatch, email us with your order number to request a non-delivery refund. We will check the delivery status with the courier and process the refund after approval. You can also track your order using your order number and checkout phone number.
How and when refunds are paid
Approved refunds are made within 5 to 7 business days after approval. For orders paid online, the refund goes to the original payment method. For Cash on Delivery orders that have been paid, refunds are made by bank or UPI transfer. We will request the details needed for that transfer by email.
We never need your card security code, banking password, OTP or UPI PIN to issue a refund. If an approved refund has not arrived after 7 business days, email us with your order number so that we can investigate.
Contact for cancellations and refunds
Easy Study Line is run by RSV Publication, Bharatiya Bhawan, Patna. Email publicationrsv@gmail.com. Business hours: Monday to Saturday, 10 am to 6 pm IST.
Our address is Badi Bagicha, Near DAV School, Maurya Vihar Colony, Kumhrar, Patna, Bihar 800026. See Contact Us for our contact details.