Who we are
Easy Study Line is an online store for physical study books, run by RSV Publication, Bharatiya Bhawan, Patna. This policy applies to https://www.easystudyline.com.
Information we collect
At checkout, we collect your name, phone number and delivery address. You may optionally provide an email address. We keep the order details needed to process your purchase, including the books ordered, amounts, payment status and order number. If you email us, we receive the information and attachments you send.
You can buy as a guest without creating an account. Card and UPI details go directly to Razorpay and are never stored on our servers.
How we use information
We use your details to confirm and fulfil orders, arrange delivery, make order tracking available, answer questions, resolve delivery issues, handle cancellations and refunds, and keep necessary business records. Please provide accurate contact and delivery details so that we can complete your order.
Customer reviews
If you submit a book review, we collect your chosen display name, star rating, optional title and review text. Your display name, rating, text and submission date become public only after admin approval. Do not include contact, payment or order details in a review. We also store a protected hash of your IP address to limit spam. To request a correction or removal of a review, email publicationrsv@gmail.com and identify the review.
Cookies and browser storage
Your cart is kept in your browser using local storage. A login cookie is used only for admin users or account holders. You can clear local storage or manage cookies through your browser settings. Clearing local storage removes your saved cart, and disabling the login cookie may prevent account access. Razorpay may use its own cookies or similar technologies during payment.
Retention and security
We keep personal information only for as long as needed to fulfil orders, provide support, resolve disputes and meet applicable accounting or legal obligations. When it is no longer needed, we delete or anonymise it. We take reasonable care to protect information, but no online transmission or storage method can be guaranteed completely secure.
Access, correction and deletion
You can request access to, correction of, or deletion of your personal information by emailing publicationrsv@gmail.com. Include enough information to identify your order, but do not send card details, passwords or UPI PINs. We may need to verify your identity before acting. Some records may need to be retained to meet legal obligations or resolve outstanding orders and disputes.
Children and purchases
Our books may be used by children. A parent or guardian should place orders and provide the contact and payment details for a child. If you believe a child has shared personal information without appropriate permission, email us so that we can review it and arrange deletion where appropriate.
Changes and contact
We may update this policy when our practices change. The date at the top shows the latest revision.
For privacy questions, email publicationrsv@gmail.com or write to RSV Publication at Badi Bagicha, Near DAV School, Maurya Vihar Colony, Kumhrar, Patna, Bihar 800026.